Well, after moving mattresses up and down stairs in an old home, setting up and taking down sleep number beds that were short parts, inaccurate diagrams and poor customer service of other stores my ma finally found a mattress and base she loves (the adjustable base even ha all the parts with accurate instructions)! All due to Tony and his wonderful staff. After 3 or 4 beds I've taken apart (from other places), she's finally happy!
She said he had offered "muscle" to help load and unload as my dad and I were unavailable. She also said it was a great product at an even better cost!
Thanks again for the beyond positive, results!